Meet Clara — AI Citizen Support Agent for Government & Public Services
From Service Requests to Citizen Satisfaction
Clara transforms how citizens interact with government services — providing immediate answers to FAQs, handling permit and ID queries, and deflecting over 70% of first-level service requests. Available 24/7, across languages.
Key Features
Multilingual FAQ Handling for Citizens
Clara responds instantly to common questions about permits, identification, benefits, and other services — in English, Arabic, Spanish, French, and more.
Service Forms & Public Requests Automation
Citizens can complete applications, request documents, and get service updates through intuitive, automated interactions.
Seamless Integration Across Government Channels
Clara integrates into existing service desks, citizen portals, mobile apps, and contact centers — ensuring accessible, consistent assistance.
Why Let Tier 1 Queries Drain Resources?
Clara automates simple but critical citizen interactions, enabling government teams to focus on more complex, high-value service delivery.
Key Pain Points it Solves:
- High volume of repetitive service desk inquiries
- Language accessibility barriers in public services
- Long queues for basic permit or document requests
- Slow citizen response times reducing trust
- Overburdened Tier 1 support teams
Benefits of AI-Powered Citizen Support
- Increase citizen satisfaction with 24/7 service
- Deflect over 70% of Tier 1 inquiries automatically
- Expand service accessibility with multilingual support
- Improve government responsiveness and transparency
- Optimize workforce allocation toward high-priority cases
How It Works
A frictionless process — from integration to impact, in three bold steps.
Step 1: Connect Clara to Citizen Channels
Integrate with government websites, apps, helplines, and service desks.
Step 2: Load FAQs, Service Forms, and Workflows
Input frequently asked questions, permit processes, and document request workflows.
Step 3: Launch Inclusive, Always-On Support
Clara instantly begins assisting citizens — reducing backlogs and improving service quality.
Choose Your Clara Plan for Government & Public Services Support
Basic
Multilingual digital support for core citizen services, forms, and portal integration
- ✔️ Multilingual FAQ Automation (English + 1–2 Languages)
- ✔️ Basic Form Assistance (Permits, IDs)
- ✔️ Web Portal Integration
- ✔️ Basic SLA-Backed Response Times
Pro (Most Popular)
Expanded citizen engagement with app and helpline integrations, forms, and language reach
- ✔️ Everything in Basic
- ✔️ Full Multilingual Citizen Support (5+ Languages)
- ✔️ Form Completion & Document Request Automation
- ✔️ Integration with Apps, Helplines & Citizen Desks
Enterprise
Designed for national-scale digital governance with full escalation, SLA, and AI management
- ✔️ Everything in Pro
- ✔️ National-Scale Citizen Engagement Capabilities
- ✔️ 24/7 SLA Support with Incident Escalation Protocols
- ✔️ Dedicated AI Public Sector Manager
Every organization is unique — that’s why we don’t list fixed prices. Instead, we tailor proposals based on your systems, goals, and service needs. Learn more about our Pricing Philosophy.
Our Pricing Philosophy
Why We Don’t List Fixed Prices — And Why That Works in Your Favor
At SentinelX Digital, every AI Agent and Service we build is precision-crafted to your business, your industry, and your systems. There’s no one-size-fits-all.
Rather than publish fixed prices, we tailor each proposal based on:
- Your systems, team size, and complexity of operations
- Integration needs (CRM, ERP, EHR, APIs, etc.)
- Compliance, data handling, and governance requirements
- Customization level, localization, or sector adaptation
- Ongoing support, SLAs, and performance expectations
This approach ensures you only pay for what delivers measurable value — and you invest in outcomes, not just features.
Real-World Impact (Case Study Style)
Before Clara:
Service desks were flooded with repetitive, multilingual queries, causing slow response times and citizen frustration.
After Clara:
70%+ of inquiries were automated, wait times dropped significantly, and citizen satisfaction scores rose by over 30% in multi-language communities.
Clara Doesn’t Just Answer Questions…
She empowers citizens — with faster, fairer, and more accessible government services.
Ready to Transform Citizen Services with Clara?
Automate first-level support, improve accessibility, and boost public trust — with Clara.