Meet Clara — AI Patient Support Agent for Healthcare & Life Sciences
From Front Desk to Digital Companion
Clara transforms the digital patient experience by answering FAQs, assisting with insurance and scheduling, and providing timely directions — all while maintaining HIPAA-compliant communication and empathetic tone.
Key Features
Smart Triage & Assistance
Clara handles basic inquiries on appointments, insurance coverage, visiting hours, and directions — reducing phone and desk traffic.
Smart Triage & 24/7 Virtual Assistance
Clara handles routine inquiries about appointments, insurance, visiting hours, and directions — anytime, day or night. She reduces desk and phone load by acting as a tireless digital front desk, ensuring patients get the help they need without waiting.
Integrated with EHRs & Portals
Clara seamlessly connects with hospital systems, patient portals, and scheduling tools, enabling context-aware responses and a smooth flow from inquiry to resolution.
Why Overload Your Front Desk?
Clara reduces the burden on staff by resolving high volumes of routine queries instantly — improving both patient satisfaction and operational flow.
Key Pain Points it Solves:
- High volume of repetitive calls and questions
- Long hold times and delayed scheduling responses
- Lack of digital triage at entry point
- Difficulty maintaining 24/7 support
- Risk of non-compliant automated communication
Benefits of AI-Powered Patient Support
- Improve patient access with fast, consistent answers
- Free up staff from repetitive and low-priority tasks
- Increase digital engagement through always-on support
- Maintain compliance with healthcare communication standards
- Reduce operational cost per patient interaction
How It Works
A frictionless process — from integration to impact, in three bold steps.
Step 1: Connect Clara to Patient Touchpoints
Integrate with your chat interface, portal, or call deflection tools.
Step 2: Upload Key Workflows & Policies
Clara trains on your FAQs, routing protocols, and coverage rules.
Step 3: Go Live & Monitor Performance
Track Clara’s triage accuracy, resolution rates, and escalation volume.
Choose Your Clara Plan for Healthcare & Life Sciences Support
Basic
Essential healthcare support for FAQs, triage, and appointment-related queries
- ✔️ 24/7 FAQ & Appointment Info Support
- ✔️ Basic Patient Triage & Directions Assistance
- ✔️ Compliance-Aware Messaging (HIPAA)
- ✔️ Integration with Basic Chat or Email Portals
Pro (Most Popular)
Advanced care routing and smart support integrations for multilingual patient experience
- ✔️ Everything in Basic
- ✔️ Smart Triage & Complex Inquiry Routing
- ✔️ EHR/Portal Integration (Epic, Cerner, etc.)
- ✔️ Multilingual Patient Support (Optional)
Enterprise
Comprehensive hospital-grade AI support with full compliance, auditing, and customization
- ✔️ Everything in Pro
- ✔️ Full Customization to Hospital Workflows
- ✔️ Advanced HIPAA Audit Trail and Reporting
- ✔️ Dedicated AI Compliance Manager Support
Every organization is unique — that’s why we don’t list fixed prices. Instead, we tailor proposals based on your systems, goals, and service needs. Learn more about our Pricing Philosophy.
Our Pricing Philosophy
Why We Don’t List Fixed Prices — And Why That Works in Your Favor
At SentinelX Digital, every AI Agent and Service we build is precision-crafted to your business, your industry, and your systems. There’s no one-size-fits-all.
Rather than publish fixed prices, we tailor each proposal based on:
- Your systems, team size, and complexity of operations
- Integration needs (CRM, ERP, EHR, APIs, etc.)
- Compliance, data handling, and governance requirements
- Customization level, localization, or sector adaptation
- Ongoing support, SLAs, and performance expectations
This approach ensures you only pay for what delivers measurable value — and you invest in outcomes, not just features.
Real-World Impact (Case Study Style)
Before Clara:
Front desk and nursing staff spent hours answering repetitive questions, increasing burnout and patient frustration.
After Clara:
70% of common queries were deflected to AI. Wait times dropped, and staff time was redirected to clinical priorities — without compromising patient experience.
Clara Doesn’t Just Support Patients…
She empowers your team — to focus on care while Clara handles the rest.
Ready to Upgrade Patient Access & Triage?
Let Clara manage digital support — so you can focus on delivering better care.