Meet Clara — AI Customer Support Agent for Retail & E-Commerce
From First Click to Full Resolution
Clara transforms the retail customer experience with real-time, round-the-clock support. From order tracking to returns, product questions, and troubleshooting — Clara handles it all with speed, empathy, and context-awareness.
Key Features
Automated Support & Smart Escalation
Clara instantly handles common retail queries related to shipping, returns, payments, sizing, and product availability using natural language. When issues become complex or sensitive, Clara seamlessly escalates them to the appropriate human agent — complete with full conversation context.
Self-Learning for Smarter Responses
By analyzing previously resolved tickets, Clara continuously updates its knowledge base and refines its answers. This ensures accurate, policy-compliant responses that evolve with your business and customer needs.
Multichannel Integration with Helpdesk Systems
Clara operates across live chat, email, and web interfaces, integrating effortlessly with major helpdesk platforms like Zendesk, Intercom, and Freshdesk to unify customer conversations and streamline support workflows.
Why Keep Customers Waiting?
Clara reduces response times and resolution effort by providing instant answers — freeing your human agents to focus on high-impact conversations.
Key Pain Points it Solves:
- Delayed response time during peak sales or weekends
- Repetitive tickets draining human support capacity
- Fragmented support across chat, email, and platforms
- Gaps in personalized, data-aware customer service
- Inconsistent resolution quality across teams
Benefits of AI-Powered Retail Support
- Improve customer satisfaction with fast, consistent support
- Handle peak periods without scaling headcount
- Reduce ticket volume by resolving issues before escalation
- Free up agents for VIP and complex queries
- Seamlessly scale support across languages and channels
How It Works
A frictionless process — from integration to impact, in three bold steps.
Step 1: Connect Clara to Your Support Stack
Plug into your chat, email, or helpdesk system.
Step 2: Train on Your Knowledge Base
Import FAQs, ticket history, product data, and policies.
Step 3: Go Live & Improve Automatically
Clara starts supporting customers instantly — and gets smarter over time.
Choose Your Clara Plan for Retail & E-Commerce Support
Basic
Essential support automation for retail, integrating smart handoffs and helpdesk systems
- ✔️ 24/7 Chat & Email Support
- ✔️ Smart Escalation to Human Agents
- ✔️ Self-Learning from Ticket History
- ✔️ Integration with Zendesk, Intercom, Freshdesk
Pro (Most Popular)
Scalable support with voice IVR, multilingual flows, and rich ticket intelligence
- ✔️ Everything in Basic
- ✔️ Voice Call Handling (IVR Integration)
- ✔️ Multi-Language Support
- ✔️ Advanced Ticket Analytics & Reporting
Enterprise
Advanced service orchestration with API integrations, SLAs, and dedicated AI management
- ✔️ Everything in Pro
- ✔️ Custom API Integrations (ERP, CRM, Inventory)
- ✔️ SLA-Based Support Agreements
- ✔️ Dedicated AI Support Manager
Every organization is unique — that’s why we don’t list fixed prices. Instead, we tailor proposals based on your systems, goals, and service needs. Learn more about our Pricing Philosophy.
Our Pricing Philosophy
Why We Don’t List Fixed Prices — And Why That Works in Your Favor
At SentinelX Digital, every AI Agent and Service we build is precision-crafted to your business, your industry, and your systems. There’s no one-size-fits-all.
Rather than publish fixed prices, we tailor each proposal based on:
- Your systems, team size, and complexity of operations
- Integration needs (CRM, ERP, EHR, APIs, etc.)
- Compliance, data handling, and governance requirements
- Customization level, localization, or sector adaptation
- Ongoing support, SLAs, and performance expectations
This approach ensures you only pay for what delivers measurable value — and you invest in outcomes, not just features.
Real-World Impact (Case Study Style)
Before Clara:
Support teams were overwhelmed during sales events and holidays, with long wait times and missed inquiries.
After Clara:
First-response time dropped by 85%. Over 60% of tickets were resolved instantly. CSAT scores improved, and teams reallocated effort to customer retention.
Clara Doesn’t Just Support Customers…
She supports your entire business — with AI that scales with demand and improves with every interaction.
Ready to Upgrade Your Support Experience?
Let Clara automate the front line of your customer service — so you can focus on what matters most.