Meet Helix — Your AI Engagement Assistant for Government & Public Services
Deliver faster responses, improve citizen satisfaction, and streamline service requests — all through intelligent automation.
Smarter Engagement for the Public Sector
Helix helps government departments and public service entities manage high volumes of citizen inquiries with speed, clarity, and consistency. Whether it’s permit applications, multilingual service requests, or general information — Helix ensures your team stays responsive without being overwhelmed.
It’s the always-on, policy-aware assistant that transforms how you serve the public.
Key Features
Instant Response to Citizen Inquiries
Helix handles common requests — from service availability and documentation to eligibility queries — through web chat, email, and SMS, all tailored to public sector tone and compliance.
Workflow Triggers for Public Requests
Permit applications, service forms, and issue reporting can be automated with follow-ups, reminders, and smart routing to relevant departments, improving service delivery timelines.
Multilingual & Inclusive Support
Helix enables multilingual interactions and accessibility-first design, ensuring equitable service for diverse populations across cities, regions, or national platforms.
Why Let Bottlenecks Delay Public Services?
Public expectations are rising, and legacy systems can’t keep up. Helix bridges the gap — delivering fast, informative, and inclusive citizen engagement.
Key Pain Points it Solves:
- Delayed responses to citizen requests or service queries
- High call centre volume and overwhelmed support teams
- Inconsistent information across departments
- Accessibility gaps and lack of multilingual support
- Low engagement or missed service deadlines
Benefits of AI-Powered Public Service Engagement
- Respond instantly to citizen questions 24/7
- Reduce load on human agents and free up internal capacity
- Ensure consistent information across all channels
- Expand service accessibility with inclusive, multilingual tools
- Improve transparency and citizen satisfaction
How It Works
From set-up to public-facing service — Helix becomes part of your digital infrastructure.
Step 1: Connect Helix to Your Service Systems
Integrate with your citizen request platforms, CRM, or databases with ease.
Step 2: Set Up Triggers by Department & Request Type
Define automated paths for different queries — permits, benefits, public concerns, etc.
Step 3: Helix Automates & Escalates Where Needed
Helix responds, gathers information, sends reminders, and routes to human support when required — all while tracking service delivery timelines.
Choose Your Helix Plan
Basic
Built for civic teams handling public queries with streamlined automation
- ✔️ Chat & email for public queries
- ✔️ Smart FAQs and service automation
- ✔️ Basic form support
- ✔️ Department-level routing
Pro (Most Popular)
Advanced public service delivery with multilingual support and escalation logic
- ✔️ Everything in Basic
- ✔️ Multilingual & inclusive design
- ✔️ Voice AI for phone systems
- ✔️ Permit & service workflow triggers
- ✔️ Escalation to human agents
Enterprise
Engineered for secure, compliant government-grade service infrastructure
- ✔️ Everything in Pro
- ✔️ Custom API integration
- ✔️ Full compliance reporting & audit trail
- ✔️ Integration with legacy systems
- ✔️ SLA & data residency options
Every organization is unique — that’s why we don’t list fixed prices. Instead, we tailor proposals based on your systems, goals, and service needs. Learn more about our Pricing Philosophy.
Our Pricing Philosophy
Why We Don’t List Fixed Prices — And Why That Works in Your Favor
At SentinelX Digital, every AI Agent and Service we build is precision-crafted to your business, your industry, and your systems. There’s no one-size-fits-all.
Rather than publish fixed prices, we tailor each proposal based on:
- Your systems, team size, and complexity of operations
- Integration needs (CRM, ERP, EHR, APIs, etc.)
- Compliance, data handling, and governance requirements
- Customization level, localization, or sector adaptation
- Ongoing support, SLAs, and performance expectations
This approach ensures you only pay for what delivers measurable value — and you invest in outcomes, not just features.
Real-World Impact (Case Study Style)
Before Helix:
Citizens faced long wait times, overloaded support lines, and poor information access. Staff struggled to keep up with growing demand.
After Helix:
Average response time dropped significantly, service backlog reduced, and multilingual support improved access for underserved communities — with teams focusing on complex, high-value issues.
Helix Doesn’t Just Serve the Public…
It builds trust by making every interaction faster, smarter, and more accessible.
Ready to Modernise Public Engagement?
Let Helix help you deliver faster, fairer, and smarter citizen services — with automation that works.