Meet Helix — Your AI Sales Assistant for Healthcare & Life Sciences
Accelerate patient engagement, streamline follow-ups, and keep your CRM in sync — all with one intelligent AI-powered assistant.
Smarter Outreach. Healthier Relationships.
Helix empowers healthcare and life sciences providers to connect with patients and partners faster, respond more consistently, and reduce admin overhead — without sacrificing compliance or care quality.
From appointment follow-ups to lead qualification for specialist consultations, Helix helps you scale engagement with the precision and empathy your patients expect.
Key Features
Responsive Patient Engagement
Helix initiates timely follow-ups for appointment requests, treatment inquiries, and service interest — helping ensure no patient falls through the cracks. It routes questions based on urgency and keeps communication fast, clear, and consistent.
Integrated CRM & Activity Sync
Helix auto-logs every patient interaction, keeping EHR or CRM platforms current without burdening your front desk or admin team. From initial contact to ongoing follow-up, all touchpoints are documented and trackable.
Smart Qualification & Routing
Using custom criteria, Helix qualifies inbound interest, filters non-relevant queries, and directs urgent or complex cases to the right personnel. It supports segmentation by service line, provider type, or patient group to drive faster triage.
Why Keep Patients Waiting?
In healthcare, responsiveness builds trust. Helix eliminates bottlenecks by automating the first layer of outreach, qualification, and CRM updates — so care teams can focus on delivering outcomes, not managing inboxes.
Key Pain Points it Solves:
- Missed or delayed appointment follow-ups
- Time lost to repetitive inquiry handling
- CRM or system updates falling behind
- Limited capacity to scale patient outreach
- Lack of personalization in first-touch responses
Benefits of AI-Powered Engagement in Healthcare
- Reduce no-show rates with proactive confirmations and reminders
- Automate inbound triage while preserving patient-centred communication
- Keep patient data accurate and up to date across systems
- Extend support availability without extending office hours
- Free up clinical and admin teams to focus on higher-value tasks
How It Works
From integration to impact — Helix is deployed in three streamlined stages.
Step 1: Seamless Integration
Connect Helix to your EHR, CRM, and communication tools using simple APIs or plug-ins.
Step 2: Configure Triage & Engagement Logic
Define criteria for routing, follow-up rules, and patient segmentation models.
Step 3: Activate Smart Engagement
Helix handles inquiries, auto-updates systems, and hands off when human support is needed — all while maintaining a compliant and secure workflow.
Choose Your Helix Plan
Basic
Tailored based on your systems, scale, and engagement needs
- ✔️ Appointment request handling
- ✔️ Email & chat outreach
- ✔️ Basic CRM/EHR integration
- ✔️ Automated follow-up sequences
Pro (Most Popular)
Customised for advanced outreach, triage, and multilingual engagement
- ✔️ Everything in Basic
- ✔️ Voice call capture + reminders
- ✔️ Advanced routing & triage
- ✔️ Multilingual follow-ups
- ✔️ Integration with custom portals
Enterprise
Tailored for complex workflows, end-to-end integrations, and SLA-backed delivery
- ✔️ Everything in Pro
- ✔️ End-to-end patient journey logic
- ✔️ Full EHR system sync
- ✔️ SLA options & analytics dashboard
- ✔️ Branding, localization, and API layers
Every organization is unique — that’s why we don’t list fixed prices. Instead, we tailor proposals based on your systems, goals, and service needs. Learn more about our Pricing Philosophy.
Our Pricing Philosophy
Why We Don’t List Fixed Prices — And Why That Works in Your Favor
At SentinelX Digital, every AI Agent and Service we build is precision-crafted to your business, your industry, and your systems. There’s no one-size-fits-all.
Rather than publish fixed prices, we tailor each proposal based on:
- Your systems, team size, and complexity of operations
- Integration needs (CRM, ERP, EHR, APIs, etc.)
- Compliance, data handling, and governance requirements
- Customization level, localization, or sector adaptation
- Ongoing support, SLAs, and performance expectations
This approach ensures you only pay for what delivers measurable value — and you invest in outcomes, not just features.
Real-World Impact (Case Study Style)
Before Helix:
Patients waited days for confirmations. Admin staff were overloaded, and follow-ups were inconsistently handled.
After Helix:
Outreach is automated, faster, and more accurate. Teams now focus on care delivery while Helix manages communication and coordination — reducing delays and boosting patient satisfaction.
Helix Doesn’t Just Support Healthcare Teams…
It transforms the way they engage — making every patient interaction timely, informed, and scalable.
Ready to Streamline Patient Engagement?
Let Helix help you scale communication, improve consistency, and reduce admin — so your teams can focus on care, not coordination.