Meet Helix — Your AI Assistant for Smart Cities & Urban Services
Transform how residents engage with your city. Automate inquiries, simplify access to public programs, and elevate citizen experience with AI.
Citywide Service. Smarter Reach.
Helix empowers municipalities and smart city operators to respond faster and better to resident needs — across services, departments, and platforms. From reporting issues to accessing city programs or navigating local events, Helix delivers always-on support with a human touch.
Scalable, multilingual, and city-ready — Helix is built for the complexity of urban life.
Key Features
Intelligent Resident Support
Helix provides instant answers on city services, events, permits, and reporting — through chat, email, or voice — all with contextual awareness of your city’s layout and services.
Service Routing & Escalation
Automatically routes complex queries to the right department or channel. Supports workflows for scheduling waste pickup, reporting hazards, or applying for programs.
Inclusive, City-Wide Reach
With multilingual and accessibility-first design, Helix ensures all citizens — regardless of language or ability — can engage with their city efficiently and equally.
Why Let Urban Services Fall Behind?
Today’s cities demand real-time responsiveness and inclusive digital experiences. Helix helps you meet that demand — without overwhelming human resources.
Key Pain Points it Solves:
- Overwhelmed call centres and long wait times
- Frustration accessing service info or event details
- Missed service requests or reports due to poor tracking
- Gaps in multilingual or accessible support
- Disconnected systems across city departments
Benefits of AI-Driven Urban Engagement
- Engage residents 24/7 with instant, accurate responses
- Streamline routing of service issues and queries
- Reduce strain on municipal teams and call centres
- Ensure accessibility and multilingual service equity
- Improve data collection and community feedback
How It Works
Smart cities demand smart systems. Helix integrates quickly and scales effortlessly.
Step 1: Connect Helix to City Service Platforms
Integrate with your citizen portal, city CMS, CRM, or form systems for real-time sync.
Step 2: Define City Workflows & Escalation Paths
Map queries to relevant city departments or agents — for fast routing and resolution.
Step 3: Helix Powers Daily Operations
From resident chats to event queries and hazard reports, Helix handles incoming communication — escalating when needed and logging interactions.
Choose Your Helix Plan
Basic
For municipalities starting their smart service journey with multilingual chat and automation
- ✔️ FAQ & City Info Support
- ✔️ Basic service form automation
- ✔️ Multilingual Chat (up to 2 languages)
- ✔️ Department-level routing
Pro (Most Popular)
Enhanced city engagement with voice AI, reporting flows, and advanced analytics
- ✔️ Everything in Basic
- ✔️ Voice AI for urban call centres
- ✔️ Program & permit workflows
- ✔️ Hazard reporting integrations
- ✔️ Smart analytics dashboards
Enterprise
Built for full-scale Smart City operations with deep platform integration and governance controls
- ✔️ Everything in Pro
- ✔️ Full integration with Smart City platforms
- ✔️ Cross-departmental data sync
- ✔️ Custom API and GIS layers
- ✔️ Audit logs, SLA tracking, & full data compliance
Every organization is unique — that’s why we don’t list fixed prices. Instead, we tailor proposals based on your systems, goals, and service needs. Learn more about our Pricing Philosophy.
Our Pricing Philosophy
Why We Don’t List Fixed Prices — And Why That Works in Your Favor
At SentinelX Digital, every AI Agent and Service we build is precision-crafted to your business, your industry, and your systems. There’s no one-size-fits-all.
Rather than publish fixed prices, we tailor each proposal based on:
- Your systems, team size, and complexity of operations
- Integration needs (CRM, ERP, EHR, APIs, etc.)
- Compliance, data handling, and governance requirements
- Customization level, localization, or sector adaptation
- Ongoing support, SLAs, and performance expectations
This approach ensures you only pay for what delivers measurable value — and you invest in outcomes, not just features.
Real-World Impact (Case Study Style)
Before Helix:
Residents struggled to get timely updates on service requests. Departments worked in silos and public satisfaction declined.
After Helix:
Helix unified communication, enabled 24/7 multilingual support, and accelerated service turnaround. Citizen trust rose — as did operational efficiency.
Helix Doesn’t Just Help Cities Respond…
It helps them connect — building smarter, more human-centric urban experiences.
Ready to Power a Smarter, More Connected City?
Let Helix drive intelligent engagement — and deliver better outcomes for every resident.